Your Pet’s Visit

A patient visit is the best way for our veterinarians to get to know you, your pet and your specific veterinary needs.

Our goal is to make it easy for you to provide outstanding care for your pet so we have put together these tips and guidelines that will help you get the most out of each and every visit to our animal hospital.

If you can’t tackle all of the preparation items prior to your visit – no worries! We understand and pride ourselves in our flexibility, so give us a call and we’ll help you prioritize and make sure your visit is a success. 

We’ll Send You Reminders

Depending on the type of visit you have coming up, we’ll send you a reminder email and/or text that includes a confirm link and checklist on how to prepare for your visit.

New Patient Checklist

Annual Exams Preparation Checklist

Sick Visit Checklist

Blood Tests & Other Diagnostics Checklist

Surgery Preparation Checklist

Drop-off Visit Checklist


A Note About Emergency Appointments

Emergency appointments can be very time sensitive and require special care. Based on information you provide over the phone as well as the current situation at our hospital, our doctors will determine the best course of action which might include an immediate visit to our hospital, a scheduled visit, or even referral to a local or specialized emergency hospital. When you call, please provide the following information:

  • First and last name of the pet’s owner as you believe it appears in our medical record
  • Pets name
  • Reason for Emergency – A brief description of the problem (Cat not urinating, rabbit not eating, trauma, etc)
  • Immediate Contact Information – Please confirm the best phone number where we can immediately reach you if necessary.

Curbside Service

As of July 12, 2021, Wayland Animal Clinic is transitioning away from our 100% curbside service approach and will begin seeing patients and clients inside the building for most visits and exams. Technician appointments, surgeries, and other drop-off procedures will mostly remain curbside for a time to allow for continued social distancing in our facility.  We appreciate your patience as we continue to navigate this pandemic.

We ask that our clients:

  • Call Upon Arrival (508) 653-1096
  • A member of our team will provide you with instructions on how/when to enter the building
  • All clients must continue to wear a mask


  • You are experiencing a cough, fever, or chills.
  • You have tested positive for COVID-19, or if you (or anyone you live with) has a COVID-19 test pending.
  • You have traveled anywhere by plane in the last 14 days.

We will continue to monitor expert guidance, community COVID numbers, and variant concerns, and will continue to adapt our operations as appropriate.

No Show / Cancellation Policy

All clients are required to give at least 24 hours advanced notice when cancelling any appointment. No Show / Late Cancellations will be charged $20 for technician appointments and $40 for veterinary appointments. See More Details