Prepare For Your Visit

In-person patient visits are the best way for our veterinarians to get to know you, your pet and your specific veterinary needs. Our goal is to make it easy for you to provide outstanding care for your pet so we have put together these tips and guidelines that will help you get the most out of each and every visit to our animal hospital. If you can’t tackle all of the items prior to your visit – no worries! We understand and pride ourselves in our flexibility, so give us a call and we’ll help you prioritize and make sure your visit is a success.

Brand New Clients

“Clients” are our human friends, “patients” are our furry/feathered and scaled ones!  You are a new client if you haven’t visited Wayland Animal Clinic before.

  1. Please complete our New Client Registration Form.  You may complete it online, by phone or print and bring in at your visit.
  2. Please make sure to bring your cat in a closed cat carrier and / or bring your dog on a strong short leash.
  3. We expect payment in full on the day of your visit. We accept cash, check and all major credit cards.
  4. Please let us know if you have any special needs or requirements and we will do our best to accommodate!

New Patient Visits

New Puppies and/or Kittens

  1. GATHER ALL PAPERWORK you were given from the breeder, veterinarian, or shelter and send it to our office ideally 3-5 days prior to your first appointment. This includes any medical history and breeder information.
    • ARRIVE 15 MINUTES EARLY: If you are unable to provide us with your pet’s paperwork prior to your appointment, please arrive fifteen minutes early so that the doctor has an opportunity to review the documents. If your paperwork has been sent ahead, please come at your scheduled time.
    • If your puppy or kitten has a more extensive history, it’s even more important that you send us the paperwork in advance. You will get more out of your visit if the doctor has a chance to review all the documents. You may send by email, mail, or fax.
  2. STOOL SAMPLE: Bring a fresh stool sample (<24 hours if refrigerated – but fresher is better and gives better lab results)
  3. MEDICATIONS: Bring a list of all medications that your pet is currently taking (including doses and frequency) Feel free to bring in the boxes/bottles/vials if easier.
  4. RESTRAINT: For safety, please bring your puppy/kitten in a closed carrier or leash as appropriate.

New Patients (Not Puppies/Kittens)

For new patients who may already have an extensive medical history but have never visited Wayland Animal Clinic, once you have booked your exam please try to:

  1. SEND MEDICAL RECORDS one-week prior to exam: Please contact your previous veterinarian(s) and request them to send us your pet’s medical records. Please feel free to contact our office if this poses a problem for you. Having medical records upfront allows our veterinarians to become familiar with your pet’s history prior to your first visit.
    • Medical records consist of actual medical records with doctor notes concerning the care of your pet over time. Receipts, etc are not considered medical records.
    • Provide at least one week prior to your appointment
    • Records can be emailed, faxed, mailed or dropped off. Our contact information is 6 Winter Street Wayland, MA, 01778.
  2. STOOL SAMPLE: Bring a fresh stool sample (<24 hours if refrigerated – but fresher is better and gives better lab results)
  3. MEDICATIONS: Bring a list of all medications that your pet is currently taking (including doses and frequency) Feel free to bring in the boxes/bottles/vials if easier.
  4. RESTRAINT: For safety, please bring your pet in a closed cat carrier or strong leash as appropriate.

Annual Exam

  1. PATIENT HISTORY: To get the most out of your visit, please read and complete our patient history form. If you have any concerns about your pet’s health, please notify the office prior to your appointment as this may change medical recommendations and procedures for that day.
  2. STOOL SAMPLE: Bring a fresh stool sample (<24 hours if refrigerated – but fresher is better and gives better lab results)
  3. MEDICATIONS: Bring a list of all medications that your pet is currently taking (including doses and frequency) Feel free to bring in the boxes/bottles/vials if easier.
  4. RESTRAINT: For safety, please bring your pet in a closed cat carrier or strong leash as appropriate
  5. FASTING: Some of our diagnostic tests are more effective if the patient is fasted prior to the visit. See below for fasting guidelines or call our office for more information
    • Well Visit (Dogs
    • Senior Dogs (Over 7 yrs old) Your veterinarian may recommend baseline senior bloodwork so it is recommended that you fast your dog for 8 hours. Water is ok.
    • Senior Cats (Over 10 yrs old) Your veterinarian may recommend baseline senior bloodwork so it is recommended that you fast your cat for 8 hours, water is ok.
  6. FEELING UNWELL: If your pet happens to feel unwell at the time of your annual visit, understand that the veterinarian may decide to hold off on vaccines until your pet has recovered. If your pet seems sick or unwell at all prior to the exam, please notify our office. We may choose to move your appointment up sooner or have specific instructions for you based on the symptoms described.

Blood Tests and Other Diagnostics

Your veterinarian may request you to set up an appointment to draw blood for diagnostics. To get the most accurate results possible it is recommended that you fast (withhold food) your pet. See below for fasting guidelines or call our office for more information

  1. FAST FOR 8 HOURS: In general, we recommend that you fast your pet for 8 hours. Water is okay. Some tests require different fasting instructions. You will be notified by a member of our staff with more specific directions if needed.
  2. PETS ON MEDICATIONS: If your pet is on medications, please call our front desk staff for more detailed instructions for your particular animal.

Surgery Appointments

  1. DROP OFF: Please drop your pet off between 8:00 and 8:30 on the morning of surgery.
  2. FASTING:
    • DOGS/CATS: No food after 8pm the night before and no water after midnight. Nothing to eat or drink in the morning.
    • RABBITS/GUINEA PIGS: Please take away food and water early in the morning of your scheduled surgery. Please bring a container of your pet’s regular food that we can use to feed your pet after the procedure.
  3. PETS ON MEDICATIONS: If your pet is on medications, please contact our front desk staff for specific instructions.
  4. ADMISSION: The admission process may take about 15-20 minutes. Our technician will collect some information from you, will let you know what to expect throughout the day and review your estimate. All post-surgical home care instructions will be provided at discharge by your technician. You will be asked to sign a consent form and provide contact information. We ask that you leave at least one number that you can be reached at any time during the day for questions or emergencies.

Drop-Off Appointments

For your convenience and for the better care of your pet, you may have been offered a drop-off appointment for procedures such as timed blood tests, radiology, or observation. To best prepare for your drop off visit, please consider the following:

  1. DROP OFF: Please drop your pet off between 8 and 8:30am.
  2. FASTING: Your doctor or technician should provide you with fasting instructions for your drop-off visit if applicable. If you have any questions, do not hesitate to call our office for more information.
  3. PETS ON MEDICATIONS: If your pet is on medications, please contact our front desk staff for specific instructions.
  4. ADMISSION: The admission process may take about 15-20 minutes. Our technician will collect some information from you and will let you know what to expect throughout the day. You will be asked to sign a consent form and provide contact information. We ask that you leave at least one number that you can be reached at any time during the day for questions or emergencies.
  5. BELONGINGS: We will inventory and label your pet’s belongings upon drop-off and will return to you at pick-up. For dogs, we use our own leashes and will ask you to keep yours with you to be available for pick-up. Cat carriers will be labeled and kept at the hospital during the visit and used to return your cat to you after it’s visit.

Emergency Visits

Emergency appointments can be very time sensitive and require special care. Based on information you provide over the phone as well as the current situation at our hospital, our doctors will determine the best course of action which might include an immediate visit to our hospital, a scheduled visit, or even referral to a local or specialized emergency hospital. When you call, please provide the following information:

  1. First and last name of pet’s owner as you believe it appears in our record
  2. Pets name
  3. Reason for emergency – A brief description of the problem (Cat not urinating, rabbit not eating, trauma, etc)
  4. Contact Information – Please confirm the best number where we can immediately reach you if necessary.

Location


Wayland Animal Clinic

6 Winter Street,

Wayland, MA, 01778


Phone: 508-653-1096

Email: wacinfo@waylandanimalclinic.com



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Business Hours
Monday8:00am – 7:00pm
Tuesday8:00am – 7:00pm
Wednesday8:00am – 5:00pm
Thursday8:00am – 7:00pm
Friday8:00am – 6:00pm
Saturday8:00am – 1:00pm
SundayClosed